Privacy Policy

1. Introduction

Roicomsat ICT Academy ("we", "our", "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and services, in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data Controller

Roicomsat ICT Academy is the data controller responsible for your personal data. If you have any questions about this policy or how we handle your data, please contact us:

3. Information We Collect

We collect information you provide directly to us, including:

• Registration Data: Name, email address, phone number, country of residence
• Professional Information: Current profession, education level, IT experience
• Course Preferences: Cohort selection, program type, payment plan preference
• Communication Data: Messages sent through our contact form
• Technical Data: IP address, browser type, device information (collected automatically)

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: When you register for our courses or subscribe to communications
• Contract: To provide our educational services and process payments
• Legitimate Interest: To improve our services and communicate relevant updates
• Legal Obligation: To comply with applicable laws and regulations

5. How We Use Your Information

We use your personal data to:

• Process your course registration and enrollment
• Provide and deliver our cybersecurity training services
• Send confirmation emails and important course updates
• Respond to your inquiries and support requests
• Improve our website and educational content
• Comply with legal obligations

6. Data Sharing

We do not sell your personal data. We may share your information with:

• Certification Bodies: CompTIA and Fortinet for certification processing
• Payment Processors: To securely process your payments
• Service Providers: Who help us deliver our services (under strict data protection agreements)
• Legal Authorities: When required by law

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Typically:

• Student records: 7 years after course completion
• Contact form submissions: 2 years
• Marketing preferences: Until you withdraw consent

8. Your Rights Under GDPR

Under the UK GDPR, you have the following rights:

• Right of Access: Request a copy of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data ("right to be forgotten")
• Right to Restrict Processing: Request limitation of data processing
• Right to Data Portability: Request your data in a portable format
• Right to Object: Object to certain types of processing
• Right to Withdraw Consent: Withdraw consent at any time

To exercise any of these rights, please contact us at [email protected].

9. Cookies

Our website uses cookies to enhance your browsing experience. We use:

• Essential Cookies: Required for website functionality
• Analytics Cookies: To understand how visitors use our site
• Preference Cookies: To remember your settings

You can manage cookie preferences through our cookie consent banner or your browser settings.

10. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security assessments.

11. International Transfers

Your data may be transferred to and processed in countries outside the UK. When we do this, we ensure appropriate safeguards are in place to protect your data, such as Standard Contractual Clauses approved by the UK ICO.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date.

13. Complaints

If you have concerns about how we handle your data, please contact us first. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):